Shipping Policy

Last Updated: September 24, 2026

At Rawan, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through rawan.pk.

1. Shipping Availability

Rawan currently offers delivery within Pakistan.

We use third-party courier and logistics companies to deliver orders to customers across Pakistan.

Delivery availability may vary depending on the destination and courier service coverage.

2. Order Processing

Orders are normally processed after they are successfully placed and, where applicable, confirmed by our team.

We may contact you by phone or other available contact information to confirm your order and delivery details.

Please make sure your:

• Name
• Phone number
• Complete delivery address
• City
• Selected product and size

are correct when placing your order.

Incorrect or incomplete information may result in delivery delays or a returned parcel.

3. Delivery Time

Estimated delivery time may vary depending on your location and courier operations.

As a general estimate:

• Major cities: approximately 2–5 working days
• Other areas: approximately 3–7 working days
• Remote areas: delivery may take additional time

These are estimates, not guaranteed delivery dates.

Delivery may take longer during:

• Public holidays
• Promotional periods
• High-volume sales periods
• Weather conditions
• Courier operational delays
• Unforeseen circumstances

4. Shipping Charges

Free Delivery is available on eligible Rawan orders within Pakistan, as indicated on our website or during checkout.

If shipping charges apply to a particular order, the applicable charges will be displayed before the order is completed.

5. Cash on Delivery

Rawan may offer Cash on Delivery (COD) for eligible locations within Pakistan.

For COD orders, payment is made to the courier at the time of delivery.

Customers should ensure that they are available to receive the parcel and have the necessary payment available.

6. Order Confirmation

For certain orders, our team may contact you to confirm:

• Customer name
• Phone number
• Delivery address
• Product
• Size
• Quantity
• COD order details

Orders that cannot be confirmed may be delayed or cancelled.

7. Tracking Your Order

Where tracking information is available, we may provide your shipment or tracking details after your order has been dispatched.

You can use the tracking information provided by Rawan or the relevant courier to check the status of your shipment.

8. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its operational procedures.

A delivery may fail if:

• The customer is unavailable
• The phone number is unreachable
• The delivery address is incorrect or incomplete
• The customer refuses the parcel
• The courier cannot access the delivery location

If a parcel cannot be delivered after the applicable delivery attempts, it may be returned to Rawan.

9. Returned or Refused Parcels

If an order is returned because of an incorrect address, unreachable customer, repeated failed delivery attempts, or refusal to accept the parcel, Rawan may contact the customer regarding the order.

Repeated refusal or failed delivery of COD orders may affect eligibility for future COD purchases.

10. Damaged Parcels

If your package appears visibly damaged when delivered, please inform the courier immediately and contact Rawan as soon as possible.

We may request photographs, videos, or other information to assess the condition of the package and product.

11. Incorrect or Missing Items

If you receive an incorrect product, incorrect size, or an item is missing from your order, please contact us as soon as possible after delivery.

Please provide your order number and relevant photographs or videos so that we can investigate and assist you.

12. Delays

Rawan works with third-party courier companies and cannot control every aspect of the delivery process.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Weather
• Road closures
• Natural events
• Public holidays
• Courier operational issues
• Incorrect customer information
• High shipment volumes
• Other unforeseen circumstances

We will make reasonable efforts to assist customers when delivery issues occur.

13. Address Changes

If you need to change your delivery address after placing an order, contact Rawan as soon as possible.

Once an order has been dispatched, changing the delivery address may not be possible and may depend on the courier's procedures.

14. Contact Us

If you have questions about your shipment or delivery, please contact us:

Rawan
Website: rawan.pk
Email: infor.rawan.pk@gmail.com

Please include your order number and phone number when contacting us about an existing order so we can assist you more efficiently.