Refund policy

Return & Refund Policy

At Rawan.pk, we take pride in crafting premium handmade leather slippers. Your satisfaction is important to us, and we strive to ensure every order meets our quality standards.

7-Day Return & Refund Window

If you are not completely satisfied with your purchase, you may request a return, exchange, or refund within 7 days of receiving your order.

To initiate a request, please contact our customer support within the 7-day period with your order details.

Eligibility for Returns & Refunds

To qualify for a return or refund, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned in the original packaging, including all tags, accessories, and any items received with the order.

  • Show no signs of damage, alteration, or misuse.

Products that do not meet these conditions may not be eligible for a refund or exchange.

Exchanges

If you need a different size or have received a defective or incorrect product, we will gladly arrange an exchange, subject to product availability.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed using the agreed payment method within a reasonable processing time.

Non-Eligible Returns

We reserve the right to refuse returns or refunds if:

  • The request is made after 7 days of delivery.

  • The product has been used, worn, washed, or damaged by the customer.

  • The original packaging is missing or significantly damaged.

  • The product is returned without prior communication with our support team.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support and provide:

  • Your Order Number

  • Your Full Name

  • Reason for Return, Exchange, or Refund

  • Photos of the product (if applicable)

Our support team will guide you through the next steps.

Thank you for choosing Rawan.pk. We are committed to providing premium handmade leather footwear with quality, comfort, and exceptional customer service.