Privacy policy

Privacy Policy

Effective Date: July 31, 2026

At Rawan.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or placing an order.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you place an order or contact us, we may collect the following information:

Full Name
Email Address
Phone Number
Shipping and Billing Address
Order Details
Payment Information (processed securely through our payment providers)
Any information you provide when contacting our customer support

We may also collect non-personal information such as your browser type, device information, and website usage data to improve your shopping experience.

How We Use Your Information

Your information is used to:

Process and deliver your orders.
Communicate regarding your purchases.
Provide customer support.
Process returns, exchanges, and refunds.
Improve our website, products, and services.
Send order confirmations and shipping updates.
Prevent fraud and maintain website security.

We do not sell, rent, or trade your personal information to third parties.

Payment Security

Rawan.pk does not store your complete payment details. Payments are processed through secure and trusted payment gateways to help protect your financial information.

Cookies

Our website may use cookies to:

Remember your preferences.
Improve website performance.
Enhance your shopping experience.
Analyze website traffic.

You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

Third-Party Services

We may use trusted third-party service providers, such as payment processors, shipping partners, and analytics services, to operate our business. These providers receive only the information necessary to perform their services and are expected to safeguard your data.

Data Protection

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or online storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Rights

You may request to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request the deletion of your personal information, where legally permissible.
Contact us with any questions regarding your privacy.

Policy Updates

Rawan.pk reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated version will become effective immediately upon publication.